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Shipping

We Deliver in approx. 2 to 4 days

we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Factory Best Buy before ordering and may incur a re-delivery fee.

Estimated Delivery Times

please see the information regarding our couriers below.

Kindly allow for a minimum of 2 - 4 days for your delivery across all States. 

Approximate delivery timeframes are: 

Delivery of bulky items such as mattresses, bed frames, some larger furniture, electronics etc, may delay these times by a further 1-4 business days. 

Our Couriers

Australia Post

Items that weighs 22 kg or less will typically be dispatched with eParcel, Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Aramex Australia

Parcels that weighs over 22 kg may be dispatched with Amarex. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door. 

You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex's website.

A non- PO Box address is required for Aramex's delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

Allied Express

Parcels that weighs over 22 kg may be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131521 for more queries.

Hunter Express

Parcels that weighs over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you will be able to track you items through the Hunter Express website.

A non- PO Box address is required for Hunter Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, the item may be returned to the depot. Our customer service team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home

Toll Group

Parcel with weigh less than 30kg may be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services. Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery. With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

TNT

Parcels sent from our Brisbane operation will generally be despatched with TNT. TNT is one of the world’s largest and most trusted transport logistics company. TNT operates Australia wide.

Each parcel will carry a barcoded address label and you will be able to track your items through the TNT website. TNT will contact you prior to delivery via SMS or phone number.

TNT requires consignment note number to track item at http://www.tnt.com/express/en_au/site/home.html  or call 131150 for more queries.